High Touch Service

Karyon’s revenues are primarily the result of production; therefore it is in our interest to develop strong Sales and Marketing Services and Strategies for both our company and you as a Member Hotel company.

The following provides an example of the many revenue-driving solutions:

• RFP consortia participation
• GDS "hot messaging"
• Private GDS chain level branding programs
• Customized e-mail broadcast blasts
• Internet search engine optimization programs
• E-mail marketing campaign development
• Web trend marketing
• GDS banner advertising

In addition, Karyon provides you with a range of free electronic distribution marketing services to help position your hotel to increase reservations, maximize your hotel's yield, and help maximize sales.

Strategic Distribution Advisors

Karyon understands that many hotels do not have the resources or capacity to deploy complex revenue management strategies, including the ability to be effective in the Global Distribution Systems. Karyon assigns a Strategic Distribution Advisor to your property that works with you throughout the entire implementation process to the go-live date, and continues to act as your hotel's single point-of-contact at Karyon. The role of the Advisor is to work with you through every step of the process to make the transition to Karyon as smooth and as efficient as possible. It is the goal of our Advisors to fully know and understand your property and to effectively guide you in the strategies that should be the most beneficial.

When you sign up for any of the Karyon products, you will not have to worry about expensive training costs, the hassle and inconvenience of scheduling or the problem of re-training due to high employee turnover. Web-based Training is performed for each new Member Property to guide your staff through the system with a step-by-step approach for easy learning and use of the many unique features of the system. This innovative online training approach allows your property personnel to be trained on the system at your own pace and access the training module as often as needed for a complete understanding of how to use the system. For example, your reservation agent may only need to learn how to make reservations and how to run some simple reports; your reservation manager may need to know how to manage the inventory for each booking channel by setting stay controls by room type and rate; and your Director of Revenue will need to have access to all property controls.

Member Support

Member Support: Available via phone, fax, or e-mail 24 hours a day, 7 days a week. Most questions or the occasional problem that may occur with the use of the system can be dealt with by your Strategic Distribution Advisor Monday – Friday; 9:00am to 5:00pm; Member local time. Technical support and emergency services are always available around the clock, 365 days per year.

GDS and Claim Handling: Reservation related support of transactions including GDS Helpdesk and claim handling, regardless of whether the reservation had been initiated through GDS, Internet or over the telephone.