Customer Support

At Karyon, we understand effective customer support is essential to your success with electronic distribution and reservation productivity within the application. As a service of SoftBrands, Karyon adopts the same processes and procedures as our SoftBrands Customer Support organization and uses SoftBrands’ proven tools and resources to provide you assistance 24 hours a day, 7 days a week.

If you need application assistance, multiple forms of help are available to you anywhere at anytime including:

    • Online help text is available within the application. Although somewhat generic in nature, sometimes this is all you need to remind you of a process or procedure required to get you through the next step.
    • A powerful online Customer Center is always accessible, empowering you to open your own incident to report a problem. The online Support Incident System (SIS) immediately uploads your support incident into the support database and assigns the incident to our team of dispatchers.
    • Telephone assistance is also constantly available to give you immediate interaction with one of our Customer Support Representatives. Our representatives are highly skilled professionals who not only understand the applications and technology but also reservation service and distribution & connectivity requirements.